Frequently Asked Questions
Everything you need to know about our handcrafted footwear.
How do I determine my correct size for Caswell boots?
Our boots typically run a half-size larger than standard sneakers. We recommend sizing down by 0.5 from your Brannock device measurement for the best fit.
What is your return and exchange policy?
We offer a 30-day return window for unworn boots in their original packaging. Please ensure you try your boots on a carpeted surface to avoid scuffing the outsoles.
How long does shipping take?
In-stock items are processed within 2 business days. Domestic shipping typically takes 3-5 business days, while international shipping varies by destination.
Can your boots be resoled?
Yes, all Caswell boots feature Goodyear welt or Blake stitch construction, making them fully recraftable by any professional cobbler once the soles wear down.
Do you offer international shipping?
We ship worldwide. Please note that international customers are responsible for any customs duties or import taxes imposed by their local government.
How should I care for the leather on my boots?
We recommend regular brushing with a horsehair brush and applying a high-quality leather conditioner every 3-6 months to maintain suppleness and longevity.