Returns & Exchanges

At Caswell Boot Company, we stand behind our craftsmanship and want you to be fully satisfied with your investment. We offer a 30-day return window for all unworn, pristine boots in their original packaging.

1

Initiate Your Request

Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.

2

Prepare the Package

Place the boots in their original flannel dust bags and box; ensure the soles are clean and free of any marks from indoor testing.

3

Ship Your Return

Affix the prepaid shipping label provided via the portal and drop your package off at any authorized courier location.

4

Inspection and Refund

Once our workshop receives and inspects the boots for quality, we will process your refund or ship your exchange within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing